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The program uses interactive lectures, discussions, brainstorming, business and role-playing games in groups, watching and analyzing video clips, working with cases and other activities. For effective assimilation of the material, participants will receive detailed handouts, support and personal recommendations of a professional trainer.

Module I. Emotional intelligence as a necessary competence of a modern manager.
Theme 1: Emotional intelligence - the most important skill of the future. 
The content of the concept of "emotional intelligence". Models of emotional intelligence (J. Mayer, D. Caruso, P. Salovey, R. Bar-On, D.V. Lucin, D. Goleman, T. Bradberry). Components and principles of emotional intelligence. The role and importance of emotional intelligence in personal life and professional activity.
Topic 2: Diagnostics of emotional intelligence.
Modern methods of assessment of emotional intelligence: methods of expert assessment (technologies "assessment-center") and methods based on problem solving (emotional intelligence test of J. Meyer, P. Salovey and D. Caruso (MSCEIT V2.0), questionnaire R. Bar-On (Bar-On Emotional Quotient Inventory), test "EmIn" D. Lucin, methodology N. Hall, method "360 degrees" (EIV 360), etc.).

Module II. Identification of emotions in business: how to correctly recognize and name emotional states, feelings and moods that you and your employees experience.
Topic 1: Recognizing your own emotions.
Verbal and non-verbal manifestations of emotional state. Behaviors and actions that reflect emotional state. Models of basic emotions (P. Ekman, C. Izard, etc.) Robert Plutchik's "Wheel" of emotions. Types of emotional experiences. Identification of one's own emotional state. Diary of emotions to develop the ability to identify emotions.
Theme 2: The ability to understand the moods and feelings of others.
External expression of emotions. Markers of emotion recognition. Levels of identifying the emotions of others. Recognizing emotions and effective communication. Techniques for increasing the ability to identify the emotions of another.

Module III. Using and understanding emotions in business: how to maximize current emotional states for greater productivity.
Topic 1: Utilizing emotion resources to achieve a goal.
Self-assessment of emotional state. "Quadrants" of mood. Tools for training employees to competently use their current emotional state. Cognitive triangle. Emotional triggers. Techniques for developing the ability to use the emotional state of employees for effective company activity.
Theme 2: Analyzing and understanding emotions.
Understanding the causes of emotions. Interrelation and mutual influence of emotions. Universal causes of basic emotions. Negative emotional states (stress, depression, fear of failure, etc.), their causes and consequences. Algorithm of using EI.
Topic 3: The role of empathy in human life.Affective, cognitive and predicative empathy. Manifestation of empathy. Diagnostics of empathy (questionnaires of M. Davis (IRI, Davis), C. Barok-Cohen (EQ, Baron-Cohen), R. Reniers (QCAE, Reniers) Steps of developmental constructive feedback.

Module IV. Managing emotions: how to quickly change the current undesirable emotional state and what actions to take to avoid unpleasant emotions in the future.
Theme 1: Managing emotions and emotional states.
Triune brain. Neuroplasticity of the brain. Strategies of emotion management. Reducing the degree of emotions. Formation of "body language". Cognitive "processing" of the problem. Relaxation and breathing techniques. Ways to neutralize unpleasant emotional states (anger, fear, sadness, anxiety, etc.) and feelings (envy, jealousy, resentment, guilt) that hinder effective human activity and behavior. Synchrogymnastics by H. Aliyev. Scenario planning.
Theme 2: The concept of "emotional burnout" and its stages.
Markers of emotional burnout. Ways of prevention and correction of stress and emotional burnout. Stress management in the workplace.

Module V. Emotional intelligence and effective behavior in communications, conflict situations and psychological influence.
Topic 1: Emotional intelligence, awareness and behavior in conflict. Types of conflicts. Stages of conflict. Strategies of behavior in conflict.
Topic 2: Psychological influence and emotional intelligence.
The concept of "psychological influence". Attack, manipulation, argumentation as the main types of psychological influence. Forms of psychological attack. Defense against "barbaric" influence as a hidden technique of managing our emotions. Techniques of managing the emotions of others in the structure of psychological influence. Techniques of resisting influence.